FAQS

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RETURN POLICY

Returns are something that is bound to happen from time to time but we work really hard to eliminate the chances. Please read each product description carefully as we describe in as much detail as possible how each item fits. We also love to have you email us with any additional product and sizing questions you may have ahead of time. With these two processes we are able to reduce the number of returns ~ which saves everyone time and money.  It's a win win!  

Items may be returned for a refund based on the following:

  • Returns must be received in new condition – unwashed, unworn, unaltered, makeup free, deodorant free, smoke free, stain free and with tags ATTACHED.

  • Note all footwear must be in it's original box, and placed inside another box for return.  No labels or tape may be attached to the boot/shoe box.

  • No returns of earrings due to hygiene reasons. 

  • All sales of merchandise that have been marked down are returnable for store credit only. 

  • Merchandise must be postmarked within 14 days of the confirmed delivery date.  Should you return an item after this time frame, we can not accept it and you will be responsible for paying to have it returned to you. 

  • Please include the completed Return Form.  You can print one HERE.

  • There is no need to notify us of your return(s) prior to sending them to us.

Due to order volume & the high risk of sellouts we ARE NOT ABLE TO process exchanges.  If you are needing a different size, we suggest promptly placing a new order for it before it sells out.


Please Mail Returns To: 

Ruby Lou's Vintage

42853 West Darter St

Maricopa AZ 85138​

SHIPPING POLICY

We so very much appreciate every Ruby Lou's Vintage Customer and that you have chosen to shop with us!  Items are shipped out within 1-3 business days. All orders are shipped via USPS Priority Mail which takes about 2-3 business days in the States, depending on the destination. If you would like to have an item upgraded to expedited shipping please email us and we will let you know the different cost options.

  • USPS Priority Mail Shipping (Orders $1-$99.99): $6.95

  • USPS Priority Mail Shipping (Orders $100-$249.99): $8.49

  • USPS Priority Mail Shipping (Orders $250 and up): $12.00

  • USPS Priority Mail - Canada $45

  • USPS Priority Mail - International $50

CONTACT

 rubylousvintage@gmail.com  

 

ADDRESS

Ruby Lou's Vintage

42853 West Darter St

Maricopa AZ 85138

 

©2019 by Ruby Lou's Vintage Created by BeTheRamMedia

Maricopa Arizona

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